Refund Policy

Last updated: October 2, 2026

This policy explains how cancellation and refunds work for paid WAPilot AI subscriptions. Payments are processed by our payment provider, Creem. The free trial is not a charge and does not need a refund.

Plans covered

Paid plans are billed monthly and renew automatically until you cancel:

• Plus — $14.90 / month
• Pro — $29.90 / month
• Premium — $59.90 / month
• Business — $99 / month

Cancel anytime

You can cancel from the billing portal in your receipt email, or by writing to [email protected]. Cancellation stops the next renewal. You keep access until the end of the period you already paid for.

7-day refund on your first payment

If you are not satisfied, email us within 7 days of your first subscription payment and we will refund that charge in full. This applies once, to the first payment of a new subscription.

Renewals

Renewal charges are not refunded once the new billing period has started. Cancel before the renewal date if you do not want to be charged again. We still refund a renewal when it was a duplicate charge, a billing error, or the law requires a refund.

How to request a refund

Email [email protected] with:

• the email address on your WAPilot account
• the plan you purchased
• the date of the charge, and the receipt or order id if you have it

We reply within 3 business days. Approved refunds go back to the original payment method through Creem. Banks often take another 5–10 business days to show the credit.

What we cannot refund

• Requests sent more than 7 days after the first payment, except billing errors and refunds required by law.
• Renewal charges after the new period has started, except billing errors and refunds required by law.
• Charges that have already been refunded.

Nothing in this policy limits rights you have under the consumer laws of your country, including withdrawal rights where they apply.

Contact

[email protected]
See also our Terms of Service.